1. Who we are
Heritage North Electric, LLC is a licensed electrical contractor based in Sandpoint, Idaho. When this policy says “we,” “us,” or “our,” it refers to Heritage North Electric, LLC. When it says “you,” it refers to anyone visiting heritagenorthllc.com or reaching out to us for an estimate, service, or general inquiry.
2. Information you give us
You share information with us directly when you fill out a contact or quote form, sign up for email updates, send us a message, or speak with us on the phone. The information you provide typically includes:
- Your name
- Your phone number
- Your email address
- Your mailing or service address
- Details about the electrical work you are asking about
You can browse the public pages of our site without providing any of this. We only ask for it when you choose to start a conversation with us.
3. Information collected automatically
Like most websites, ours records some technical information about each visit. That includes your IP address, the type of browser and device you are using, your operating system, the page that referred you, the pages you viewed, and your approximate location. We use this information to keep the site running, diagnose problems, measure traffic, and protect against abuse.
4. Cookies and similar technologies
We use cookies and similar tools to remember preferences, measure how the site is used, and (in some cases) deliver more relevant advertising. You can disable cookies in your browser settings. Doing so may affect parts of the site, but the core pages will still work.
5. How we use your information
We use the information described above to:
- Respond to your quote requests, questions, and service calls
- Schedule visits, provide estimates, and complete the work you have hired us for
- Send service updates, appointment confirmations, and invoices
- Ask for feedback or a review after a job is finished
- Send occasional email updates if you have opted in
- Improve the website and our service
6. Who we share information with
We do not sell or rent your personal information. We share it only when one of the following applies:
- Service providers we rely on — for example, our scheduling and invoicing software (Jobber), website hosting, email delivery, and analytics. These providers only receive what they need to do their job for us.
- Legal requirements — if we are required to disclose information by law, subpoena, or court order, or to protect the safety of our customers, employees, or property.
- Business transfers — if Heritage North Electric is ever sold, merged, or otherwise changes hands, customer information may be part of the assets transferred. We would notify you in that event.
- With your consent — any other time you have specifically asked us to share information on your behalf.
7. Your choices
You have the right to:
- Ask what personal information we have about you
- Ask us to correct it if it is wrong
- Ask us to delete it (subject to records we are required to keep, such as completed-job paperwork)
- Unsubscribe from any marketing emails at any time using the link at the bottom of those emails
To exercise any of these rights, contact us using the details at the bottom of this page.
8. Children’s privacy
Our services are intended for property owners and other adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
9. California residents
California’s Online Privacy Protection Act (CalOPPA) gives California residents specific rights regarding personal information. This policy describes what we collect, how we use it, and how to request changes. We honor Do Not Track signals where technically practical. Marketing emails we send comply with the federal CAN-SPAM Act and include a clear way to unsubscribe.
10. Security and breach notification
We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, but if a data breach ever affects your personal information, we will notify you within seven business days of confirming the breach.
11. Changes to this policy
We may update this policy from time to time as our practices, our tools, or the law change. The “Last updated” date at the top of the page will always reflect the most recent version. Continued use of the site after an update means you accept the revised policy.
12. Contact us
If you have questions about this policy or how we handle your information, get in touch:
- Heritage North Electric, LLC
- 817 Baldy Mountain Rd, Unit 1, Sandpoint, ID 83864
- Call or text: (208) 603-4812
- Email: info@heritagenorthllc.com
- Monday-Friday, 8 AM - 5 PM